Brähler ICS Customer Support is there to help whenever you need it

Customer-Oriented Planning

With Brähler, you can expect carefully considered planning for your conference technology system, oriented on your ideas and requirements. We always make every effort to find the best solution for you - and we can guarantee this as one of the leading manufacturers of conference technology with 50 years of experience in this area. Our employees plan conference systems with an eye to expandability and flexibility, so that your system can always be kept at the latest technical standard even after years of operation.

Consultancy – Available On-Site Too

Our experienced employees are happy to offer their advice on-site too because in many cases, conference systems have to be adapted individually to local conditions. Questions regarding cabling options or integration of other providers can usually be dealt with fast and effectively on-site. One of our great strengths is the personalisation potential of our products, which means that both the hardware and software can be technically and visually adapted to precisely meet your needs. This offers you high security on your investment in conference technology.

Assistance with Tenders

Often, the formulation of tenders is no simple matter, and we are happy to provide our assistance in this area. We can also offer optimum support to system integrators with regard to understanding and interpreting tender wordings.

Project Management

Our project management guarantees the timely and secure monitoring of your investment project, in keeping with your planning. One important aspect is the meshing of various deadlines for larger, complex projects. Brähler ICS places one of our experienced project managers at your disposal who will put together and integrate the necessary technology, based on your wishes. In this way, you always have an expert at your side - before, during and after the project.

The installation of a larger conference technology system is often carried out under the supervision of our technicians with the assistance of qualified specialist or partner companies in your area. We will coordinate the necessary steps for you and, where necessary, will liaise with the partner companies involved, so you have the guarantee that all work will be carried out smoothly.

Full Installation On-Site by our own Technicians

Alternatively, the installation can be undertaken entirely by our own technicians, which means that you can use the turnkey system straight away.

Measurement, Integration and Adaptation of all System Components

Our decades of experience guarantee that all system components and interfaces are perfectly measured and integrated, so that you obtain the maximum benefit from your conference system. Brähler ICS has a global network of experienced partners, who in turn possess decades of experience in all areas of conference and event technology. The entire team is at your disposal, to provide you with an all-round service.

For Your equipment dependability

Brähler ICS is committed to the conference industry in terms of research and development. Brähler ICS is a member of the German Institute for Standardisation (DIN), proof of its commitment to the highest standards of quality. The company founder, Helmut Brähler, was the driving force behind the DIN 15906 "Conference Systems" norm. Brähler ICS has a DIN EN ISO 9001:2008 certified quality management system for development, manufacture, sales and rental service. We work with that quality management system to safeguard work processes and procedures. Procedural requirements, processes and targets are clearly defined in various documents. Our certification demonstrates that our quality management system corresponds with European benchmark standards.

Optimum Operability of the Systems by Your Personnel

Naturally, we instruct your personnel thoroughly in how to operate our conference system technology, so that your conferences are perfect from the start.

Training

Training is offered regularly either at Brähler’s premises or at the customer’s offices and this enables your personnel to handle and operate your system, and conference technology in general, with the greatest confidence. At your request, we can also organise individual technician training sessions in line with your times and training requirements.

Servicing

We can help to preserve the value and operational security of your investment with appropriate servicing schedules, as well as with individual servicing or update offers.

System Expansion Support

By constantly upping standards, Brähler conference technology systems are technologically secure and future-proof to an unusually high degree. This means that expanding or adjusting your system is possible at any time. Our Sales team will be happy to discuss this with you in more detail.

Worldwide Rental Service - Expansion Options

Immediate access to Brähler event technology means that you have added security, even when organising bigger conferences or events. You can rent an almost unlimited quantity of technology, anywhere in the world, to add on to your existing system, so that you can cope with unusually busy times or organise events. Our conference and event technicians are highly skilled in the organisation of events, whatever the size, and can guarantee at all times that your event will be a success. Our partners are certified with the ‘ICS’ mark of the Brähler Group. That’s how you can immediately recognise the Brähler-specific corporate culture and guarantee, which can be summed up in just a few words:

• reliability
• technical perfection
• flexibility

We look forward to working with you.